Which of the following IT service management activities is MOST likely to help with identifying the root cause of repeated instances of network latency?
Which of the following IT service management activities is MOST likely to help with identifying the root cause of repeated instances of network latency?
Problem management is the IT service management activity most likely to help with identifying the root cause of repeated instances of network latency. Problem management involves identifying, diagnosing, and resolving the underlying issues that cause incidents, thereby preventing their recurrence, which aligns directly with pinpointing and addressing the root cause of repeated network latency.
C. Problem management
While configuration management (option D) is important for maintaining accurate records of the network configuration, it is not specifically focused on identifying the root cause of network latency issues. Configuration management primarily deals with managing and controlling changes to configuration items (CIs) within the IT infrastructure. Therefore, when it comes to identifying the root cause of repeated instances of network latency, Problem management is the IT service management activity that is most likely to be instrumental.