An event occurred that resulted in the activation of the business continuity plan (BCP). All employees were notified during the event, and they followed the plan.
However, two major suppliers missed deadlines because they were not aware of the disruption. What is the BEST way to prevent a similar situation in the future?
To prevent a similar situation in the future, testing the BCP communication plan is essential. By doing so, you can identify and address gaps in the communication process with all stakeholders, including suppliers. This ensures that everyone involved is properly informed and can react accordingly during a disruption.
clearly, C.
C for me, enforcing an SLA, although should be done anyway, will not mitigate this issue going forward
C. Perform testing of the BCP communication plan.
"they were not aware" This means nobody told them.. hence is C> the correct answer.
I totally agree with this answer. How can you enforce something that was not known? You need to train the BCP communication plan.
"They were aware of the incident" points to weak communication process
This is C
D. Provide suppliers with access to the BCP document. Providing suppliers with access to the BCP document is the best way to prevent a similar situation in the future. This will enable the suppliers to understand the organization's continuity plan and procedures, and to take appropriate actions in the event of a disruption. This will also allow them to plan and prepare their own continuity measures to minimize the impact of the disruption on their operations and on the organization.
You are wrong. It is C. See here - two major suppliers missed deadlines because they were not aware of the disruption - this is because of the communication plan NOT because they didn't have acopy of the plan.