An IS department is evaluated monthly on its cost-revenue ratio, user satisfaction rate, and computer downtime. This is BEST characterized as an application of:
An IS department is evaluated monthly on its cost-revenue ratio, user satisfaction rate, and computer downtime. This is BEST characterized as an application of:
The balanced scorecard is a strategic performance management tool that evaluates an organization from multiple perspectives: financial, customer, internal processes, and learning and growth. Evaluating an IS department on its cost-revenue ratio, user satisfaction rate, and computer downtime aligns with this approach, as it touches on financial performance, customer satisfaction, and operational efficiency.
B. balanced scorecard.
The balanced scorecard is a strategic performance management framework that organizations use to measure and manage performance across multiple perspectives, including financial, customer, internal processes, and learning and growth. It provides a balanced view of an organization's performance by considering both financial and non-financial measures. While a risk control framework (option D) may include elements related to performance measurement and management, it typically focuses more on identifying and mitigating risks rather than evaluating performance across multiple dimensions.