Which of the following is the BEST use of a balanced scorecard when evaluating IT performance?
Which of the following is the BEST use of a balanced scorecard when evaluating IT performance?
The best use of a balanced scorecard when evaluating IT performance is to monitor the alignment of IT with the rest of the organization. The balanced scorecard is a strategic management tool that helps organizations align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. By focusing on the alignment of IT initiatives with the overall goals of the organization, the balanced scorecard ensures that IT investments are effectively supporting and enabling the broader objectives of the business.
C. Evaluating implementation of the business strategy
Answer: B By monitoring the alignment of IT with the rest of the organization, stakeholders can assess how effectively IT is contributing to the overall strategic objectives and performance of the business.
B. is the correct answer. C. is about a selective evaluation of the implementation of the business strategy in general. However, the question is about the best use of the balanced scorecard in the evaluation of IT performance. The balanced scorecard is based on KPIs. KPIs are indicators for continuous monitoring of performance. Thus, B. is the inevitable association to the question of the best use of the balanced scorecard.
While evaluating the implementation of the business strategy (Option C) is also an important aspect of using a balanced scorecard, monitoring alignment of IT with the rest of the organization is particularly valuable for ensuring that IT investments and initiatives support the broader goals and objectives of the organization. Therefore, this is the BEST use of a balanced scorecard when evaluating IT performance.
C is related to IT purposes. B is not related to IT mission