An organization's information security department has recently created a centralized governance model to ensure that network-related findings are remediated within the service level agreement (SLA). What should the IS auditor use to assess the maturity and capability of this governance model?
To assess the maturity and capability of a governance model, an auditor should use Key Performance Indicators (KPIs). KPIs are metrics that measure the effectiveness and efficiency of specific tasks or processes. They provide a quantitative basis to evaluate compliance with service level agreements (SLAs) and the overall performance of the governance model. By analyzing KPIs, the auditor can determine how well the governance model is meeting its objectives and where improvements might be needed.
D. Key performance indicators (KPIs)
KPIs are metrics used to measure the performance of specific tasks or processes, and they help to quantitatively evaluate compliance with SLAs and the effectiveness of governance models, providing a clear picture of the need for improvement and the degree of success.