Which of the following will provide the GREATEST assurance to IT management that a quality management system (QMS) is effective?
Which of the following will provide the GREATEST assurance to IT management that a quality management system (QMS) is effective?
The greatest assurance to IT management that a quality management system (QMS) is effective comes from a high percentage of IT processes being reviewed by quality assurance (QA). Such reviews ensure that every process aligns with established quality standards and identify areas for improvement. While employee training, incident resolution, and stakeholder satisfaction are important, they are more indirect indicators of quality. Consistent and rigorous QA reviews directly attest to the adherence and effectiveness of the QMS.
Quality Assurance (QA) is a key element in ensuring the effectiveness of a Quality Management System (QMS). Quality Assurance periodically reviews IT processes and systems according to defined criteria and processes to ensure that they comply with quality standards. Therefore, a high percentage of IT processes reviewed by Quality Assurance is a key indicator of an effective QMS.