The alignment goal titled "Competent and motivated staff with mutual understanding of technology and business" is part of which IT balanced scorecard (BSQ) dimension?
The alignment goal titled "Competent and motivated staff with mutual understanding of technology and business" is part of which IT balanced scorecard (BSQ) dimension?
The alignment goal of having competent and motivated staff with a mutual understanding of technology and business falls under the 'Learning and growth' dimension of the IT balanced scorecard. This dimension focuses on ensuring that the organization continuously improves its capabilities, knowledge, and skills, which is directly related to developing a workforce that understands both the technical and business aspects.
A. Internal
Figure 6—Results Showing Mapped Data Values of COBIT 2019 Results from Alignment Goals to Enterprise Goals
C is correct
C is correct. COBIT 2019 Framework reference: AG12 -> IT BSC Dimension: Learning and Growth -> Alignment Goal: Competent and motivated staff with mutual understanding of technology and business
p.32, Fig. 4.18