Which of the following would be an appropriate metric associated with an enterprise goal of `Business service continuity and availability`?
Which of the following would be an appropriate metric associated with an enterprise goal of `Business service continuity and availability`?
The appropriate metric for an enterprise goal of 'Business service continuity and availability' would be the 'Number of business processing hours lost due to unplanned service interruptions'. This metric directly measures the impact of service interruptions on business operations, which is essential for assessing continuity and availability.
Correct answer is C per COBIT 2019 Framework: Introduction & Methodology, Chapter 4, page 29, Figure 4.17
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