Which of the following is the BEST key performance indicator (KPI) to measure the ability to deliver uninterrupted IT services?
Which of the following is the BEST key performance indicator (KPI) to measure the ability to deliver uninterrupted IT services?
The best key performance indicator (KPI) to measure the ability to deliver uninterrupted IT services is unplanned downtime. Unplanned downtime directly measures the time when IT services are unavailable due to unexpected events such as system failures, software glitches, or hardware malfunctions. It reflects the organization's capability to maintain continuous operations without disruptions. Minimizing unplanned downtime is crucial for ensuring the reliability and availability of IT services, thereby maintaining business continuity and customer satisfaction. While Mean Time to Recover (MTTR) and Mean Time Between Failures (MTBF) are also important metrics, they focus on the recovery time and the frequency of failures, respectively, rather than directly measuring interruptions in service.
Similar to 504, MTBF right answer
D. Unplanned downtime
he best key performance indicator (KPI) to measure the ability to deliver uninterrupted IT services is D. Unplanned downtime. Unplanned downtime refers to the time when IT services are unavailable due to unexpected events such as system failures, software glitches, or hardware malfunctions. This metric directly measures the organization's capability to maintain continuous operations without disruptions. Minimizing unplanned downtime is crucial for ensuring the reliability and availability of IT services, which is essential for business continuity and customer satisfaction. While MTTR (Mean Time to Recover) and MTBF (Mean Time Between Failures) are also relevant metrics in the context of IT service delivery, they focus on different aspects. MTTR measures the average time taken to restore services after an outage, while MTBF