A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value.
How will the BA ensure the process owner remains engaged and will support the change?
To ensure the process owner remains engaged and supports the change, it is crucial to address their concerns directly. Reviewing the future state allows the BA to demonstrate how the proposed solution will deliver the expected value and address any doubts or concerns. This helps in aligning the process owner's expectations with the anticipated outcomes of the solution, fostering their engagement and support.
i believe Ans is B Manage Stakeholder Collaboration Genuine stakeholder engagement requires that all stakeholders involved feel that they are heard, their opinions matter, and their contributions are recognized.Babok Page-73
I agree thanks for getting me on the right track, Answer is B!
You can't change the governance approach because someone disagrees. Record it as a risk if anything. Answer is correct
Ans D BABOK V-3 3.3.4.1 Plan Business Analysis Governance – Decision Making: The decision-making process defines what happens when teams cannot reach consensus, by identifying escalation paths and key stakeholders who hold final decision-making authority. -A. Update the requirements doesn’t solve the issue as no new/updates to the requirements are mentioned. B. Record the feedback and continue does nothing to ensure the process owner will remain engaged. C. Reviewing the future state provides no benefit.
The BA can ensure the process owner remains engaged and supports the change by reviewing the future state . By reviewing the future state, the BA can demonstrate how the proposed solution will deliver the expected value and address any concerns or doubts raised by the process owner . This will help in aligning the process owner's expectations with the anticipated outcomes of the solution, fostering engagement and support for the change .