After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated
Sales by Customer, " which is causing customer dissatisfaction.
What could the business analyst (BA) have assessed to prevent this situation?
To prevent the situation where the sales team is unable to generate a previously existing report due to the deployment of a new report, the business analyst should have assessed the current state and stakeholder needs. This involves understanding the existing systems, processes, and reports, including the dependencies and requirements of stakeholders. By thoroughly evaluating the current state, the BA could have identified that the new report should not disrupt the functionality of the existing 'Consolidated Sales by Customer' report, thereby ensuring continuity and preventing customer dissatisfaction.
Ans: A - Current State and Stakeholder needs
A. Current state and stakeholder needs
I think correct answer is D according to page 223
Assessing the current state would involve understanding the existing systems, processes, and reports, including the "Consolidated Sales by Customer" report. By identifying stakeholder needs, preferences, and dependencies on existing reports, the BA could have ensured that the deployment of the new report would not disrupt critical functions or processes.
Option C, "Strengths, weaknesses, and threats," could also be relevant in assessing the situation, but it may not directly address the specific issue of the sales team's inability to generate the previously existing report. While conducting a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) could help identify potential risks and challenges associated with implementing new solutions or changes, it may not specifically focus on the impact on existing reports and systems. On the other hand, option A, "Current state and stakeholder needs," directly addresses the need to understand the existing situation and the requirements of stakeholders, which would encompass the need to maintain the functionality of existing reports like the "Consolidated Sales by Customer" report. Therefore, while option C could provide valuable insights, option A is more directly related to preventing the specific situation described in the scenario.
Answer A Evaluate a solution to prevent a situation is to know the current state and how the stakeholders works with the solution (their needs). If this has been the case, the BA would have verified if all functionalities was still working before and after the update.
IMHO answer is B 8.3 Assess Solution Limitations 8.3.4.1 Identify Internal Solution Component Dependencies Solutions often have internal dependencies that limit the performance of the entire solution to the performance of the least effective component. Assessment of the overall performance of the solution or its components is performed in the tasks Measure Solution Performance (p. 166) and Analyze Performance Measures (p. 170). Business analysts identify solution components which have dependencies on other solution components, and then determine if there is anything about those dependencies or other components that limit solution performance and value realization.
SWOT analysis is a simple yet effective tool used to evaluate an organization's strengths, weaknesses, opportunities, and threats to both internal and external conditions. babok v3 page 353. We are in assess enterprise limitation SWOT Analysis: used to demonstrate how a change will help the organization maximize strengths and minimize weaknesses, and to assess strategies developed to respond to identified issues. page 181.
So, when recommendig solution, BA could have assessed SWOT. SWOT Analysis: used to identify areas of strength and weakness that will impact the value of the solutions.