Exam CBAP All QuestionsBrowse all questions from this exam
Go to Exam
Question 371

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000

USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of

Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process "˜stopped'.

During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?

    Correct Answer: D

    In scenarios involving decision-making for a project, the authority typically lies with those identified in the governance approach. The governance approach delineates who has the power to make decisions and resolve conflicts. This ensures structured and predefined processes for decision-making, which is essential, especially in complex projects involving multiple stakeholders. Hence, the final decision rests with those identified in the governance approach.

Discussion
mdadewaleOption: D

Those identified in the governance approach

786NB786Option: B

B = the Sponsor always makes the final decision.