A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides that all communication will be handled through e-mail so that information can be disseminated quickly and easily while maintaining a record. What has the BA missed in the stakeholder analysis?
In the stakeholder analysis, the BA should consider the preferences of the stakeholders. While organizing stakeholders based on their needs and deciding to handle all communication through email ensures quick and easy dissemination with a record, it may not cater to the individual preferences of various stakeholders. Some stakeholders may prefer different modes of communication such as meetings, phone calls, or instant messaging. Ignoring these preferences can result in less effective communication and possible dissatisfaction among stakeholders.
Option B - Stakeholder Preferences
Ans-D. Retention Explanation-Communication tools (e-mail and instant messaging programs): provide the means to communicate with stakeholders who are remotely located, who cannot respond to queries immediately, or who may need a longer-term record of a discussion. They are generally available to almost all stakeholders and are very easy to use. However, they are generally not effective for long-term storage or retention of information.(BABOK page-212)
What has the BA missed in the stakeholder analysis----i guess im wrong---Ans might be preferences
3.2.4.2 Some considerations when planning collaboration include: • preferences of the stakeholders.
Babok 4.4.4 I choose B The primary goal of developing a package is to convey information clearly and in usable format for continuing change activities. To help decide how to present requirements, business analysts ask the following types of questions: • Who is the audience of the package? • What will each type of stakeholder understand and need from the communication? • What is each stakeholder’s preferred style of communication or learning?
D - I have emails going back 10 years now but based on BABOK v3 9.6.1.2 it's retention
The communication needs as indicated in the question are Quick dissemination, easy dissemination and maintaining the record. To determine the communication needs, Babok pg 34 Under stakeholder's analysis, the text reads as follows: .3 Stakeholder Communication Needs The business analyst evaluates: • what needs to be communicated, • what is the appropriate delivery method (written or verbal), • who the appropriate audience is, • when communication should occur, • frequency of communication, • geographic location of stakeholders who will receive communications, • level of detail appropriate for the communication and stakeholder, and • level of formality of communications. Communication considerations can be documented in the form of a stakeholder communication plan. Business analysts build and review communication plans with stakeholders to ensure their communication requirements and expectations are met.
3.2.4.2 Some considerations when planning collaboration include: • timing and frequency of collaboration, • location, • available tools such as wikis and online communities, • delivery method such as in-person or virtual, and • preferences of the stakeholders.
Key-word is maintaining a record, which puts a twist to the question and makes D the likely answer
What you listed are for collaboration and not communication babok pg 84-85
Babok pg 33-34