A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?
Balanced scorecard is a technique that encompasses various aspects of business performance such as financial metrics, customer perspectives, internal business processes, and learning and growth. It is designed to provide a comprehensive framework for evaluating the effectiveness of change initiatives. By defining a set of balanced metrics, a company can better assess whether its strategies and changes are driving improvements in quality and cost efficiency.
Ans D. Pg 117 Balanced Scorecard - used to define the metrics that will be used to evaluate the effectiveness of the change strategy.
ans- Balanced Score card.Page-129
BABOK V-3 6.4.6 Define Change Strategy: Techniques: • Balanced Scorecard: used to define the metrics that will be used to evaluate the effectiveness of the change strategy.
Balance scorecard has Learning & growth, Financial, Customer and Internal process. The question is talking about Finance, Process etc.
D-Balanced Scorecard - as per definition of the term in Define Change Strategy Task
Balanced Scorecard
Feature A Calculating the risk level: 50% * 4 = 2. (Residual risk is considered after the risk level is calculated, and both are 2.) A has a higher risk level than B, so should have a lower priority all else being equal. BABOK 10.38.3.2 Feature B Correct Calculating the risk level: 35% * 5 = 1.75. (Residual risk is considered after the risk level is calculated, and both are 2.) B has a lower risk level than A, so should have a higher priority all else being equal. BABOK 10.38.3.2 and Table 2.1.1: The BACCM - Value Either, since they have the same level of risk The levels of risk are not the same so this cannot be the correct answer. Neither, since not enough information is known to properly calculate level of risk The given probability and impact of the potential risks are sufficient to calculating the risk levels, so this cannot be correct answer. Page-129