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Question 365

An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

1. There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

2. Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

3. Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

What analysis approach must the BA use to determine changes required to address the training needs?

    Correct Answer: D

    To address the training needs, the business analyst must use the root cause analysis approach. Root cause analysis is specifically used to identify and evaluate the underlying causes of a problem. In this scenario, the organization is facing issues with inconsistent training, lack of formal training materials, and unmet training needs. By identifying the root causes of these issues, the BA can determine the specific corrective actions required to develop effective and consistent training materials, ensuring the training process meets the organization’s needs.

Discussion
siliconvalleykamOption: A

I checked the BA approach techniques and Decision, Market and Root cause are not listed techniques, hence my choice will remain as A

TochTochOption: A

The question suggests that the BA has conducted current state analysis of the training and even root cause analysis to determine its weakness. I believe the next step should be Future state analysis.

HSinghMOption: A

A. Future state

786NB786Option: A

Its asking for approach and not tecniques as all others are techniques except for A - I believe the correct answer is Future State

cc2104Option: D

I think that D is correct 10.40.1 Purpose Root cause analysis is used to identify and evaluate the underlying causes of a problem. Root cause analysis uses four main activities: • Cause Identification: investigates the patterns of effects to discover the specific actions that contribute to the problem. • Action Identification: defines the corrective action that will prevent or minimize recurrence.

RabbitsfootOption: D

BABOK V3 Techniques 10.40 Root cause analysis pg 335 Purpose - Root cause analysis is used to identify and evaluate the underlying causes of a problem. None of the other options look at underlying causes of the problem.

fepecyOption: A

This question falls under the Assess requirement changes task and seeks to define the future state of the organization in terms of its shortfalls (current state) in training. So correct answer is A Note: TRICKY!! root cause analysis and Market analysis are not techniques in this task and decision analysis though a valid technique is used to facilitate the change assessment process, not determine it.

Dillon91Option: A

Ph 111: he future state will be defined at a level of detail that: • allows for competing strategies to achieve the future state to be identified and assessed, • provides a clear definition of the outcomes that will satisfy the business needs, • details the scope of the solution space, • allows for value associated with the future state to be assessed, and • enables consensus to be achieved among key stakeholders.

OlivierPaudexOption: D

Answer D Training are inconsistent and not meeting the needs of the organization. We have to find out what is the root cause of this inconsistency.

IdberryOption: D

Ans D. Babok v3 10.34.3.2 Identifying the root cause of the gaps and improvement areas ensures that the solution addresses the right gap and area.

mdadewale

The cause has already been identified from the question

[Removed]

Benchmarking and Market Analysis: provides an understanding of where there are opportunities for improvement in the current state. Pg. 108.

rupakarthikOption: C

market analysis might be qa good choice too-- identify competitors and investigate their operations,Page-226