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Question 334

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.

Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.

What should the BA do?

    Correct Answer: B

    Given the situation, the most effective approach is to utilize the solution in a test environment with actual data to elicit feedback. This allows the BA to gather real, usable data and feedback from the PGA employees in a controlled setting before full-scale deployment. The feedback collected can be used to make necessary adjustments and improvements to the system to better meet the needs of the end users. This ensures that the usability issues and lack of functionality are addressed before the solution is fully rolled out to all employees, minimizing resistance and increasing the likelihood of successful adoption.

Discussion
siliconvalleykamOption: D

D. Explain the benefits of interviews to the requirements elicitation process.

Chyka

why not B?

siliconvalleykam

Try reading the last 4 lines again in the scenario. The question is asking for what BA will be doing

Chyka

Got it,thanks

786NB786Option: B

Interview is not the only technique that can be used. There are many so definitely not D. In my opinion it is B, lets get data to show them what the feedback looks like.

mdadewaleOption: B

Start with the solution as is to gather enough data, amending it as necessary based on the user feedback. You will want to the 'experiment' in a test environment before going live

RabbitsfootOption: D

Ultimately, while the sponsor's preferences and expectations should be taken into account, business analysts must also advocate for best practices in requirements elicitation to ensure that the resulting solution effectively addresses the organization's needs and objectives. D. Explain the benefits of interviews to the requirements elicitation process. This option aligns with BABOK v3 principles by emphasizing the importance of engaging stakeholders and gathering their input to ensure that the solution effectively addresses business needs. Refer to E&C and RADD.

Sha7rourOption: A

Clearly it is A, instruction is clear from the sponsor, deploy and them modify based on employees feedback

Farooq_95

Deploying current solution will not work optimally as the majority of PGA employees are not using the current solution due to usability issues and lack of functionality. Deploying it without addressing these concerns first may lead to further dissatisfaction and resistance from users.

OlivierPaudexOption: A

Answer A is correct. The key sentence is "The sponsor expects the solution to help shape their process...". It means that he would like to start now and collect feedback from users to improve the solution, which is A (Deploy the current solution and survey users for improvement proposals). B is also a good answer, but the words "with actual data" do not match, as the sponsor would like to improve their process with data after the start of the project and not with the current data.

OlivierPaudex

I will correct myself and take option B - Test environment. It will give the opportunity to start immediately (what will the sponsor and we know that the sponsor is always right, no ?) and elicit stakeholder to improve system before the real go.

Farooq_95Option: D

Explain the benefits of interviews to requirements elicitation process to sponsor seems the appropriate answer here. This aligns with BABOK v3 4.2.6 Interviews: used to ask questions of stakeholders to uncover needs, identify problems, or discover opportunities. In given scenario, It's essential for the BA to communicate to the sponsor the value of conducting interviews with employees to understand their current pain points, challenges, and requirements. By conducting interviews and gathering user feedback, the BA can identify specific requirements and customization needs that will enhance the usability and effectiveness of the solution for the PGA department.

Farooq_95

A. Deploy the current solution and survey users for improvement proposals. This option assumes that the current solution can be deployed as is and then improved based on user feedback. However, if the majority of PGA employees are not using the current solution due to usability issues and lack of functionality, deploying it without addressing these concerns first may lead to further dissatisfaction and resistance from users. B. Utilize the solution in a test environment with actual data to elicit feedback. While testing the solution in a controlled environment with actual data is beneficial, it may not address the root cause of the usability issues and lack of functionality. C. Collect the requirements from the sponsor and domain subject matter experts. While collecting requirements from the sponsor and domain experts is important, it may not capture the perspectives and needs of the end users directly.

darityOption: A

The keyword is what the sponsor expects, the sponsor dictates what happens in a project, i would go with A

Rabbitsfoot

Sponsor answers to the organization or enterprise goals and objectives. Dictators don't collaborate... well - not in BABOK... real world is a different story.