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Question 279

As part of defining the business analysis approach for a project, the business analyst (BA) identifies the key stakeholders responsible for upcoming activities for the initial phase. The BA emails each of these stakeholders and asks when they can be finished. One stakeholder does not reply, one angrily comments that it is not their job and is too busy, and two respond saying that they do not understand what is being asked of them.

What competencies can the BA draw on that would best assist with getting agreement from all these stakeholders?

    Correct Answer: B

    The business analyst needs to leverage competencies that will help address stakeholder concerns and facilitate understanding and cooperation. Negotiation skills will help the BA in finding common ground and coming to mutually acceptable agreements with stakeholders. Conflict resolution will assist in addressing and calming any disputes or frustrations, such as the anger expressed by one of the stakeholders. Effective communication ensures that the BA can clearly explain the tasks and the expectations, resolving the confusion expressed by some stakeholders. These competencies are crucial for managing stakeholder engagement and securing their collaboration.

Discussion
HappyAOption: B

Pg no 73 Option B is correct

786NB786Option: B

B=Negotiation, conflict resolution, effective communication

Nonny1Option: B

BABOK 4.5.4.1 Pg 73. Answer is B