The performance of a newly implemented document management system is falling significantly short of the measures defined as part of the project. However, the business is recognizing some level of value from the system. The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits. What should the BA recommend?
The business is recognizing some level of value from the implemented document management system even though it is falling short of the expected performance measures. Given that the cost of implementing the only available option to increase performance is ten times higher than the expected benefits, the most prudent and cost-effective decision would be to continue with the implemented solution, as it already provides some value. Retiring the solution or conducting further elicitation would not be justified given the high costs and the existing value derived from the system.
Answer is D : Do nothing
"the business is recognizing some level of value from the system" and the cost of a new solution outweighs the benefit. Hence, Do Nothing is correct. Option D
Do Nothing: is usually recommended when the value of a change is low relative to the effort required to make the change, or when the risks of change significantly outweigh the risks of remaining in the current state.
Answer is B. Current situation shows that the solution is falling short of the expected benefit, and then cost benefit analysis shows that the potential cost outweighs the benefit (10 times!)
Plan stakeholder engagement - Already Done; Retire the implemented solution - Newly Implemented system also this decision is pending; Continue with the implemented solution - This decision is pending
C. Conduct elicitation
No such option in the element 'Recommendations' p.183
Answer D- 'Continue with implemented solution' as it is providing some value.
"The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits" This is the only option available, the next to it is "do nothing" - D