You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.
What type of recommendation can you make in regard to this observation?
Given the observation that stakeholders use multiple software packages and perform duplicate activities to generate data reports, the most logical recommendation would pertain to improving efficiency and reducing redundancy. This can be accomplished through automation. By automating the processes, duplication can be minimized, and the overall efficiency of data report generation improved, ensuring a streamlined operational procedure.
If you read the question carefully, observation part is already done. It says that 'you notice'. So here it is asking what's your recommendation based on this observation.
In addition to my previous comment, the correct answer is option A. This is clearly mentioned in Babok V3, KA - RADD, Task - Define Design Options, Element - Identify Improvement Opportunities - Increase Efficiencies.
Agreed
option A should not be the right answer, one must understand first why its being done in this way. even after Automating , it will still remain inefficient, may be the process needs revamp or elimination
I think b
not sure if automation is the right solution rather I would say process should be cleaned up and simplified by removing duplicates . So B may be the right answer
Good point..I concur it is A
Option A suggests addressing the inefficiencies observed by automating manual tasks or streamlining processes through technology solutions. It involves identifying opportunities for automation to improve efficiency and reduce redundant activities.
Keywords: 'you notice' so observation is done. Then you'll look at increasing efficiencies - A.
Answer B is correct because the question says that BA noticed some inefficiencies and it is now time to understand the details of the inefficiencies via interviewing stakeholders (i.e., perform RCA through active observation) so that correct solution can be explored and implemented. A is incorrect because automation does guarantee to address noticed inefficiencies. C is incorrect because addressing non-functional requirements will only ensure that solution meet specific conditions, not addressing the inefficiencies mentioned in question D is also incorrect because passive observation does not assist gathering exact details of inefficiencies.
The answer is B. Its logical, the process was noticed but not actively involved. There is need to be involved to get more details.