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Question 333

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago.

Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

The solution consultants have composed a spreadsheet with all requirements that are already implemented in the solution. The requirements in the catalog are organized partially by user tasks and partially by system features. The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.

How should the BA organize the customization requirements?

    Correct Answer: A

    The best approach for organizing the customization requirements is to devise a structure that best fits the branch's definition of user roles. This approach takes into consideration the unique characteristics and specific needs of the branch's employees, which is crucial given that the existing system is not being used effectively due to its lack of user-friendly functionality. By aligning the structure with the branch's definitions, the solution is more likely to be tailored to the employees' workflows and increase adoption. Additionally, the consultants will provide essential support and training, helping to ensure that the customized solution meets the PGA department's requirements effectively.

Discussion
siliconvalleykamOption: B

B. Explore and apply best practices for specifying this type of requirements

nrp26

Why not A?

Farooq_95

Best practices are generic and provides high level guidance for specifying requirements. But, they do not take into account the specific stakeholder's needs which is a key to success here. Hence, B is not correct. Also, BABOK v3 7.1.4.1 states Business analysts should use any combination of models best suited to meet stakeholder needs in a given context.

rhsdealOption: D

I had to dissect this question carefully. The question states "The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications." The answer should be D, "The branch uses a different approach to structuring requirements specifications. So thus, you should Use the structure of requirements suggested by the corporate standard.

Adaobi_Oteks

If so, it would be same template used by the 2 other branches as Corporate Standard, But since, this branch has its peculiarities, its best to customize that template to suite these pecularities. That's why A is the answer.

[Removed]Option: A

Option A aligns better with what is mentioned in the scenario - "The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements"

DFUOption: A

Key words...The solution is "configurable" which means can be tailored to meet specific requirement "The branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications.". Hence A

GilismOption: A

"A" - "They will be responsible for tailoring the solution to PGA needs". Also, "the branch has distinct definitions of PGA user roles and uses a different approach to structuring requirements specifications" despite corporate standard.

OlivierPaudexOption: B

Answer B BA may be required to adjust initial selections by incorporating more techniques, means apply best practices (BABOK 4.1.4.2)

TochToch

According to BABOK 3.1.2, The business analysis approach may be defined by a methodology or by organizational standards. In some organizations, elements of the business analysis approach may be standardized and formalized into a repeatable business analysis process. I think the answer should be D.

Deudo_Option: B

babok 4.1.4 Due to changing dynamics and situations, the business analyst may be required to adjust the initial selections by incorporating more appropriate techniques. A thorough understanding of the variety of techniques available assists the business analyst in adapting to changing circumstances. I choose B

Farooq_95Option: A

BABOK v3 7.1.2 states that Specify and Model Requirements describes the practices for analyzing elicitation results and creating representations of those results. BABOK v3 7.1.4.1 states Business analysts should use any combination of models best suited to meet stakeholder needs in a given context. Hence, Devise a structure that best fits the branch's definition of user roles.

RabbitsfootOption: A

BABOK V3 pg 133 - Business analysts analyze the potential value of both requirements and designs. In collaboration with implementation subject matter experts, business analysts define solution options that can be evaluated in order to recommend the best solution option that meets the need and brings the most value. A - "Devise a structure that best fits the branch's definition of user roles," would be the most appropriate choice. This is because aligning the customization requirements with the branch's definition of user roles ensures that the implemented solution addresses the specific needs and challenges faced by PGA employees, ultimately maximizing the value derived from the project.

UppersquareCapitalOption: D

I'd go for D - Corporate or Organizational standards