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Question 317

An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

"¢ Total annual premium the customer has with the company (Financial worth)

"¢ Time with the insurance company (Loyalty)

Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

What did the BA create to ensure that everyone who needed to be included had been?

    Correct Answer: A

    The Business Analyst (BA) created an onion diagram to ensure that all necessary stakeholders were included. An onion diagram helps identify and depict the involvement and interaction levels of various stakeholders with the solution. It clarifies which stakeholders are directly interacting with the solution or participating in a business process and which ones are part of the larger organization or outside it. This is essential for ensuring all relevant stakeholders are considered and their roles are clearly defined.

Discussion
Dillon91Option: A

Pg.345 Onion Diagram: indicates how involved the stakeholders are with the solution, which stakeholders will directly interact with the solution or participate in a business process, which are part of the larger organization, and which are outside the organization