A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:
Given the client's feedback that the documents contained lots of technical jargon which they could not fully understand, it is important to address this communication barrier. Assigning a different business analyst to the project, who can deliver documents in a clearer and more understandable manner, would best address the client's concerns. This approach directly tackles the issue and can help in maintaining the good rapport with the stakeholders by ensuring effective and transparent communication.
discuss the feedback during the brainstorming sessions after project completion.