You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.
What must happen in this instance before formal approval can be offered?
When there is a disagreement among key stakeholders about a requirement, it is essential to resolve the conflict before formal approval can be offered. This can be done through research, resolution, or third-party mediation. Ensuring that all parties are in agreement allows for a smoother project progression and avoids potential issues down the line. Resolving conflicts ensures that the solution meets the needs of all stakeholders involved, maintaining their support for the project.
Conflict between key stakeholders need to be resolved before formal approval. As per BABOK v3 5.5.4.2, to maintain stakeholder support for the solution, consensus among stakeholders is usually sought prior to requesting approval of requirements. Stakeholder groups frequently have varying points of view and conflicting priorities. A conflict may arise among stakeholders as a result of different interpretations of requirements or designs and conflicting values placed on them. The business analyst facilitates communication between stakeholders in areas of conflict so that each group has an improved appreciation for the needs of the others. Conflict resolution and issue management may occur quite often, as the business analyst is reviewing requirements and designs, and aiming to secure sign-off
Item Tracking: used to ensure that any problems or issues identified during verification are managed and resolved. 10.26