Operation managers are concerned about the increasing attrition rates in the call center. A series of interviews is being conducted with call center agents to collect information to better understand the problem. Interviewees will ask open and closed ended questions that are both quantitative and qualitative.
Which of the following is considered a qualitative open-ended question?
The question 'How does call volume contribute to job burnout?' is considered a qualitative open-ended question because it seeks an explanatory answer rather than a simple yes/no or numerical value. It encourages interviewees to discuss their experiences and perceptions, which are central to qualitative analysis.
A - the answer is not just a 'yes' or 'no' or specific numerical value and encourages a conversation.