A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.
Which technique should the BA use?
The technique the BA should use to understand stakeholders' level of satisfaction and offer them an opportunity to improve working relationships is 'Lessons learned'. This technique is used to capture the successes and areas for improvement at the end of a project or major phase, and it provides stakeholders with a platform to share their views candidly. This feedback can be essential in improving ongoing and future collaborations by addressing concerns and building on positive experiences.
D. Lessons learned
Ans-D If there are noteworthy successes, a celebration may be included in a lessons learned session.(BABOK Page-296)
ans D 4.5.6 Lessons Learned: used to understand stakeholders' satisfaction or dissatisfaction, and offer them an opportunity to help improve the working relationships.
I believe the answer is C- Collaborative games refer to several structured techniques designed to facilitate collaboration. The question was what technique should the BA use to improve working relationships not how to improve a project.