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Question 373

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000

USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of

Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process "˜stopped'.

Which of the following is included in performing a stakeholder analysis?

    Correct Answer: D

    Performing stakeholder analysis involves assessing the influence, impact, and interests of all stakeholders regarding the project. Given the situation where the Director of Human Resources is bitter about the previous failure, it is critical to anticipate any negative behavior or resistance that could jeopardize the project. Developing a risk plan to anticipate and manage this negative behavior aligns with best practices in stakeholder engagement and risk management. This approach ensures that potential issues are addressed proactively, fostering a more successful project outcome.

Discussion
DoomsdayNairOption: D

D. Develop a risk plan to anticipate negative behavior from the Director of Human Resources

Qualms

Option D. BABOK V3, pg 34: "If there is a mismatch between the influence required and the amount of influence the stakeholder has or is perceived to have, business analysts develop risk plans, responses and other strategies that might be needed to obtain the required level of support." pg 35: "Risk Analysis and Management: used to identify risks to the initiative resulting from stakeholder attitudes"

mrsBNOption: D

If there is a mismatch between the influence required and the amount of influence the stakeholder has or is perceived to have, business analysts develop risk plans, responses and other strategies that might be needed to obtain the required level of support (Page 34)

darityOption: B

B. You do not create risk plans during stakeholder analysis

fepecy

On the contrary, you can! the main reason you perform stakeholder analysis is to identify stakeholder actions and activities that may negatively affect the endeavor. Amongst other techniques, Risk analysis and management is used.

WolfedaleOption: B

B - Compare the expertise of the DHR to other stakeholders. This helps you assess how often you need to go to them. Choosing D essentially eludes to anticipating project sabotage from DHR. The project can't go forward without a critical stakeholders willingness, as disgruntled as it is, to participate.

Mmotun

Just curious how this is voted as the answer

DFU

Perhaps logical thinking that should not be a basis for Babok. The answer is clearly D

Farooq_95Option: D

Develop a risk plan is more appropriate answer. Director of Human Resources is one of the key stakeholder for the project with high level of power and influence and his buy-in is required for the successful implementation of project. As per BABOK v3 3.2.4.1 Level of Power and Influence - Business analysts evaluate how much influence is needed to implement a change compared to the amount of influence the key stakeholders can bring. If there is a mismatch between the influence required and the amount of influence the stakeholder has or is perceived to have, business analysts develop risk plans, responses and other strategies that might be needed to obtain the required level of support.

Farooq_95

Comparing expertise of Director of Human Resources to other stakeholders would be helpful if Director of Human Resource can be substituted/replaced by some other stakeholder have similar experience. In this situation, the Director of Human Resource can not be substituted/replaced because the success of the project depends on his collaboration.

RabbitsfootOption: B

Ans - B - see page 31 3.2 Plan Stakeholder Engagement Option D could be included as part of stakeholder analysis, especially if there is a risk of negative behavior from a stakeholder such as the Director of Human Resources. However, developing a risk plan specifically to anticipate negative behavior from one stakeholder may not be the sole focus of stakeholder analysis. Stakeholder analysis involves a broader assessment of all stakeholders' interests, influence, and impact on the project, not just potential negative behavior from one individual. Therefore, while option D may be a component of stakeholder analysis, it may not encompass the full scope of stakeholder analysis as described in the question.

[Removed]Option: D

BAPM -> Plan SH Engagement -> Level of Power or Influence If there is a mismatch between the influence required and the amount of influence, the stakeholder has or is perceived to have, business analysts develop risk plans, responses and other strategies that might be needed to obtain the required level of support.

786NB786Option: D

D- Develop a risk plan to anticipate the bahaviour