A company is about to embark upon a large organizational change initiative that involves restructuring its service offerings. A senior business analyst (BA) is assigned the work of establishing performance measures for the business analysis work to be performed by the BA team. Which of the following performance measures is appropriate to assess the value delivered by the work products against the cost, time, and resource investments expended to create them?
The most appropriate performance measure to assess the value delivered by the work products against the cost, time, and resource investments expended to create them is Effectiveness. Effectiveness evaluates the degree to which objectives are achieved and the extent to which targeted problems are solved. In the context of business analysis work, it involves assessing whether the work products meet the intended outcomes, stay within projected timelines, and make efficient use of resources, thereby providing a comprehensive measure of value.
ans-significance.page-49 BABOK v3
3.5.4.2 Significance: consider the benefit obtained from the work products and assess whether the cost, time, and resource investments expended to produce the work products were justified for the value they delivered.
V3 pg 49 - B. Significance Significance considers the benefit obtained from the work products and assesses whether the cost, time, and resource investments expended to produce them were justified for the value they delivered. This measure directly evaluates the relevance and importance of the work products in relation to the overall organizational change initiative.