An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.
Which of the following techniques will the BA use to review the tasks?
To identify ways to improve the current practice of handling requests, the business analyst should use Process Analysis. This technique involves examining the existing processes to identify inefficiencies, bottlenecks, or areas for improvement. By analyzing the steps involved in receiving, investigating, and replying to customer requests, the BA can pinpoint specific tasks or practices that are contributing to delays and recommend changes to streamline the process. Data Modeling, Business Case, and Item Tracking are not directly suited for analyzing and improving operational processes in this context.
process analysis
6.1.6 Process Analysis: identifies opportunities to improve the current state.