A service provider has seen significant erosion of its profit margin so engages an external consultancy firm to assess its business operations and recommend options to improve profitability. What is the first step that the business analyst (BA) will perform as part of this engagement?
The first step that the business analyst (BA) will perform as part of this engagement is to conduct activities to understand the reasons behind the erosion of profitability in the current state. This initial analysis is crucial because it helps identify the root causes of the problem, providing a clear understanding of the current issues that have led to decreased profitability. Addressing these root causes is essential before developing strategies to improve profitability and ensuring that recommended solutions are effectively targeted.
Ans D. Pg 105. Although it isn’t necessary to fully detail all aspects of the current state before further developing the change strategy, this exploration will often uncover deeper underlying causes of the problem or the opportunity that triggered the investigation (which then become additional business needs).
Answer D actually looks like Analyze Current State task from SA -> where Elicitation Results are the input -> answer B should come first... No?
Ans-D Solution Evaluation - . Enterprise limitations may include factors such as culture, operations, technical components, stakeholder interests, or reporting structures. Assessing enterprise limitations identifies root causes and describes how enterprise factors limit value realization.
Knowledge Area is RADD, Task Analyze Potential value and recommend solution. The current state description is the Guideline/tool stated there
D. Conduct activities to understand the reasons behind the erosion of profitability in the current state
Ans is B. Organize a requirements elicitation meeting to determine the desired increase in the profit margin. Babok 6.1.3