Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to complete the process. The system event log shows that those users encountered errors when they attempted to sign on.
Which of the following would the BA recommend to improve overall performance?
To improve the overall performance of the application, automating the login process would be the most effective solution. Since the system event log shows that the users who took longer encountered errors during the sign-on process, automating this process could help eliminate these errors and ensure a smoother, faster login experience for all users.
Ans C. Under Solution Evaluation. BA has identified some areas of concern and MUST further investigate these concerns and carry out impact assessment(Root Cause analysis) before an action can be recommended.
Answer C is OK BA should have more information about the login errors. Are they manuals, which kind of stakeholders have problems (old, young, disabled), etc...
As per the event log already showed the issue
C is logical
Should be B, the BA already gathered the logs and is aware about the issue.