A business analyst (BA) has been coordinating several meetings with stakeholders to reach consensus regarding the solution design to implement a global currency exchange system for an international bank. Consensus has not been reached yet, although BA has great communication skills and is trusted by all stakeholders. The stakeholders formally approved the business need initially.
Why is there disagreement?
The explanation behind the disagreement in this scenario is that the requirements are interpreted differently by each stakeholder. When stakeholders have varied interpretations of the requirements, it leads to different perspectives and priorities, which can prevent consensus from being reached. This is consistent with the common challenge in project management where conflicting values and understandings of requirements among stakeholders cause disagreements, even if the stakeholders initially approved the business need.
Answer is A. Pg 96 A conflict may arise among stakeholders as a result of different interpretations of requirements or designs and conflicting values placed on them.
Ans A. 5.5.4.2 Stakeholder groups frequently have varying points of view and conflicting priorities. A conflict may arise among stakeholders as a result of different interpretations of requirements or designs and conflicting values placed on them. The business analyst facilitates communication between stakeholders in areas of conflict so that each group has an improved appreciation for the needs of the others.
Pg68 Ans is A
C. The approval authority for the solution is unclear. 5.5.4.3. Business analysts are responsible for ensuring that the stakeholders with approval authority understand and accept the requirements. Key words in the question, "Consensus"
C is not correct. This is because approval authority may be unclear but this is likely to cause delays in approval but does not lead to disagreement among the stakeholders.
Disagreements (or conflicts) may arise among stakeholders as a result of different interpretations of requirements or designs and conflicting values placed on them. (BABOK v3 5.5.4.2)