You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.
In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?
The approach described involves an external party, in this case, a customer approaching the organization with a business request. This indicates that the business need is generated from 'External drivers,' as it stems from outside the organization rather than from within its internal hierarchy or management levels.
Strategy Analysis KA, Business Needs
From external drivers: customer demand or business competition in the marketplace. BABOK 105