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Question 372

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000

USD loss on the cost of the software.

This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of

Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process "˜stopped'.

During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work. Which approach should the business analyst (BA) take to refocus the group?

    Correct Answer: C

    The best approach for the business analyst in this scenario is to pause the activity and reiterate the rules to the entire group. This ensures that all participants, including the Director of Human Resources, are reminded of the purpose and etiquette of the brainstorming session, which is to share ideas without interruption or criticism. This maintains the integrity of the session and addresses the disruptive behavior in a constructive manner, fostering a more collaborative environment.

Discussion
QualmsOption: C

Option C - Pause the activity and reiterate the rules to the entire group. BABOK says "Stakeholders who are expected to serve in key roles and participate heavily in business analysis activities, but who view a change negatively, may require collaboration approaches that increase their cooperation." Hence, asking the HR director to observe would not be appropriate. The BA should reiterate the rules, since the emphasis in on the director interrupting the session.

Qualms

BABOK V3, page 33

WolfedaleOption: C

I'm not sure how the answer could be B in this scenario but could you imagine having a meeting and telling a grown adult to go to time out and expect them to be an engaged participant going forward with the solution? Answer is C

[Removed]Option: C

Brainstorming session: • Share new ideas without any discussion, criticism, or evaluation. By pausing the activity and reiterating the rules to the entire group, the BA can remind everyone of the importance of open and respectful brainstorming sessions.