A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations.
What actions does the BA need to take?
When faced with a decrease in performance due to an increase in transaction volume, the most effective approach is to perform a root cause analysis. This method will help identify the underlying reasons for the performance drop. By understanding the root causes, the business analyst can provide targeted recommendations to address the specific issues, leading to more effective and sustainable solutions.
8.2.6 Root Cause Analysis: used to determine the underlying cause of performance variance.
C is correct. A high level problem was identified. A root cause analysis (RCA) helps to delve deeper into the issue to identify the specific factors contributing to the problem. It allows the business analyst to pinpoint the underlying causes of the decreased erformance so that targeted solutions can be developed to address them effectively. Ref 8.2.6
The root cause is clearly stated in the question. ‘D’ is the correct answer.