You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.
What type of requirements elicitation activity is this?
The activity described involves having stakeholders honestly share their opinions about the help desk service to identify problems, solutions, and take actions to improve the service. This aligns with the definition of a focus group, which is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. Focus groups are guided by a moderator and are aimed at understanding participants' impressions, preferences, and needs.
why focus group and not workshop
Babok: 10.21 - A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs. Babok 10.50 - Workshops bring stakeholders together in order to collaborate on achieving a predefined goal So correct answer is Focus group
Focus group is also for pre qualified people
Purpose-pg 279 A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs
I choose C - Workshop According to BABOK v3 pg64 •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.
I choose C - Workshop According to BABOK v3 pg64 The keyword for me is HOSTING..... •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.
Keyword : identify the ideas and attitudes. Answer: Focus Group
A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment (BABOK v3 Page 279)
Focus group - they're discussing a specific topic.