Which of the following is accurate regarding help desk service providers?
Performance results, deficiencies, and remediation should not be used as criteria for ongoing vendor evaluation.
Turn-around time cannot always be defined for each level of service in complex environments.
Ongoing monitoring procedures that measure and compare actual performance to the expected service-level parameters must be set by the service provider.
Any problems troubleshooting can be categorized as a help desk service.
I don’t know why B isn’t correct.
monitoring should be set forth by the org, not the vendor