For an engineering department with a total quality management program, important elements of quality management include all of the following except:
For an engineering department with a total quality management program, important elements of quality management include all of the following except:
Total Quality Management (TQM) focuses on continuous improvement, customer satisfaction, and systematic problem-solving. It emphasizes quality over quantity, teamwork, and long-term success rather than just meeting deadlines or completing a set number of projects. Therefore, basing performance evaluations solely on the number of projects completed does not align with TQM principles. Quality management should aim for the enhancement of processes and performance through comprehensive measures, not just numerical outputs.
number of projects doesn't apply to quality measure
a qms system typically asks what else can be done rather than what has happened
why not B?
Quantity of projects may be of poor quality.