An internal auditor for a large telecommunications organization identified potential risk factors related to a planned billing system conversion. Which of the following risk factors would present the least potential exposure to the organization?
An internal auditor for a large telecommunications organization identified potential risk factors related to a planned billing system conversion. Which of the following risk factors would present the least potential exposure to the organization?
End user criticism and lack of support for the new system would present the least potential exposure to the organization. While end user acceptance is important, the other risk factors listed have more immediate and critical impacts on the organization's operations. Critical customer support functions not being available, invoice generation disruptions, and inaccurate billing directly affect financial transactions and customer satisfaction, leading to potential revenue loss and legal issues. End user criticism, while problematic, can typically be mitigated through proper training and support over time.
this is a common issue for most of the companies, which they will reflect the unbilled invoices after the maintenance, and sometimes they alert you by sending you message that some of the transactions will not proceed during the maintenance time