Which of the following are likely indicators of ineffective change management?
1. IT management is unable to predict how a change will impact interdependent systems or business processes.
2. There have been significant increases in trouble calls or in support hours logged by programmers.
3. There is a lack of turnover in the systems support and business analyst development groups.
4. Emergency changes that bypass the normal control process frequently are deemed necessary.
Indicators of ineffective change management include the inability of IT management to predict the impact of changes on interdependent systems or business processes, significant increases in trouble calls or support hours logged by programmers, and frequent emergency changes that bypass normal control processes. A lack of turnover in the systems support and business analyst development groups is not typically an indicator of ineffective change management, as it does not directly relate to change management processes.
Lack of staff turnover is a good thing and supports effective, not ineffective, change management.
In my understanding, staff turnover is not a clear indicator of effectiveness. It may affect but only indirectly.
same question, why 3 is not included?
Why is 3 not included?