Examice

The chief audit executive (CAE) is planning to conduct an internal assessment of the internal audit activity (IAA). Part of this assessment will include benchmarking. According to IIA guidance, which of the following qualitative metrics would be appropriate for the CAE to use?

1. Average client customer satisfaction score for a given year.

2. Client survey comments on how to improve the IAA.

3. Auditor interviews once an audit has been completed.

4. Percentage of audits completed within 90 days.

Correct Answer: C

Qualitative metrics focus on the quality or characteristics of the process rather than numerical values. Option 2, 'Client survey comments on how to improve the IAA,' is qualitative because it provides detailed feedback that can help improve the internal audit activity based on clients' experiences. Option 3, 'Auditor interviews once an audit has been completed,' is also qualitative as it involves collecting insights and detailed information from auditors about their experiences and observations during the audit process. Option 1, 'Average client customer satisfaction score for a given year,' and Option 4, 'Percentage of audits completed within 90 days,' are quantitative metrics because they involve numerical data and statistics.