Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?
Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?
The percentage of customer issues resolved within 24 hours is the most useful performance criterion for measuring the performance of a customer service desk. This metric directly reflects the efficiency and effectiveness of the service provided to customers. Quick resolution times are crucial for customer satisfaction and help in gauging how well the customer service team is meeting customer needs in a timely manner.
Bcs the main job of CS is resolving the customer's issues or complaints, so the performance is being measured by this criteria
Hi guys, why is the answer B?