Which of the following responsibilities would ordinarily fall under the help desk function of an organization?
Which of the following responsibilities would ordinarily fall under the help desk function of an organization?
The help desk function of an organization typically handles user support and provides assistance to users who encounter technical issues or have questions. This includes tasks such as troubleshooting software and hardware problems, providing technical guidance, resolving user inquiries, and assisting with software installations and configurations. Maintenance service items, such as providing production support, fall well within the scope of responsibilities managed by a help desk.
The responsibility that would ordinarily fall under the help desk function of an organization would be: A. Maintenance service items such as production support. The help desk function typically handles user support and provides assistance to users who have technical issues or questions. This includes tasks such as troubleshooting software and hardware problems, providing technical guidance, resolving user inquiries, and assisting with software installations and configurations. Maintenance service items, such as providing production support, would typically be within the scope of the help desk function.