What are the three Service Level Agreement Commitment Types that require a unit of measure because they calculate a date? (Choose three.)
What are the three Service Level Agreement Commitment Types that require a unit of measure because they calculate a date? (Choose three.)
Service Level Agreement (SLA) Commitment Types that require a unit of measure and calculate a date typically involve tracking the timeliness of specific actions. 'RESOLUTION' refers to the time taken to resolve an issue, 'RESPONSE' pertains to the time within which an initial response is made, and 'COMPLETION' involves the time taken to complete a task. These types are directly tied to time calculations and require units of measure like hours or days to determine if the SLA commitments are met.
Response, Resolution and Contact