Which IBM Watson AI service on IBM Cloud can help build a system that can understand the intent of incoming questions and route them to an appropriate subject matter expert.
Which IBM Watson AI service on IBM Cloud can help build a system that can understand the intent of incoming questions and route them to an appropriate subject matter expert.
The IBM Watson Natural Language Classifier service on IBM Cloud is designed to understand the intent behind questions and provide appropriate classifications. It can be used to route queries to the correct subject matter experts by determining the intent of the incoming questions. Discovery is more focused on extracting insights from vast amounts of unstructured data, Natural Language Understanding is for analyzing and enriching text, and Speech to Text is for converting spoken language into text.
B. Natural Language Classifier