What is the initial response time for a severity 1 case under premium support?
What is the initial response time for a severity 1 case under premium support?
For a severity 1 case under premium support, the initial response time is typically 1 hour. This is a standard for most premium support services, as they prioritize rapid response but cannot always guarantee a response within an extremely short period such as 15 minutes.
D definitely 15 minutes max. https://cloud.ibm.com/docs/get-support?topic=get-support-support-plans