How is the transparency of the complaint process treated in both Hong Kong and Singapore?
How is the transparency of the complaint process treated in both Hong Kong and Singapore?
The transparency of the complaint process in both Hong Kong and Singapore involves a requirement that the complainants identify themselves before an investigation can proceed. This ensures that the authorities can verify the identity of the complainant and maintain accountability and integrity in the complaint process.
Hongkong… Section 39: (1) Notwithstanding the generality of the powers conferred on the Commissioner by this Ordinance, the Commissioner may refuse to carry out or decide to terminate an investigation initiated by a complaint if – Section 39: (1) (b) the complaint is made anonymously; (c) the complainant cannot be identified or traced; Singapore… An individual may lodge a complaint relating to personal data protection to the PDPC. Under the PDPA, only individuals who have suffered loss or damage directly as a result of a contravention Personal Data Protection Complaint Please have your Singpass ID and password ready to submit a complaint to the PDPC. Officers may contact you via email or telephone if any clarification is required.