Which action helps an organization respond quickly to accessibility concerns from public site users?
Which action helps an organization respond quickly to accessibility concerns from public site users?
Including a simple way for the public to raise accessibility issues helps an organization respond quickly to these concerns. It ensures that accessibility feedback is easily and directly communicated to the appropriate team, allowing for timely and focused resolutions. Handling such issues through normal customer service channels or giving them equal priority with other concerns may delay the response time, while including them in product backlogs aims more at long-term planning rather than immediate action.
A.Direct the issues through customer channel
C. Include a simple way for the public to raise accessibility issues. This one is better because organizations can treat the issues specifically. The other options (A and B) are in general, like any other issue, and D is related to the backlog, for future planning.