An HPE ProLiant DL380 Gen10 Plus server had a power supply issue, and it failed to alert the customer and create a case with HPE support.
What additional step is required to activate this feature?
An HPE ProLiant DL380 Gen10 Plus server had a power supply issue, and it failed to alert the customer and create a case with HPE support.
What additional step is required to activate this feature?
To activate the feature that automatically alerts the customer and creates a case with HPE support when there is a power supply issue, an iLO 5 Advanced License is required. This license enables advanced monitoring and automation features, including remote support integration, which can send alerts and create cases automatically.
When iLO detects a hardware failure—for example, a problem with a memory DIMM or fan—a service event is generated. When a server is registered for remote support, service event details are recorded in the service event log. Depending on your customer’s remote support configuration, the details are sent to Insight Online (direct connect) or the Insight Remote Support host server (central connect) which forwards it to HPE. When HPE receives a service event, a support case is opened (if warranted).