An employee at your organization is experiencing video call issues in Google Meet, and they were unable to resolve the issues by themselves. You need to troubleshoot the issue. What should you do first?
An employee at your organization is experiencing video call issues in Google Meet, and they were unable to resolve the issues by themselves. You need to troubleshoot the issue. What should you do first?
The first step in troubleshooting video call issues in Google Meet should be to view the Meet quality report of the employee. This report provides detailed metrics about the call quality, including network and system performance, which are essential for diagnosing the problem. By understanding these metrics, you can identify whether the issue is related to the network, the employee's device, or other factors, allowing for a more targeted and effective troubleshooting approach.
A correct
I agree with A as "they were unable to resolve the issues by themselves. "
This allows you to access detailed metrics about the call quality, including network and system performance, which are essential for diagnosing the problem.