You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization. The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution. Employees report that there are no contacts and documents visible in the CRM solution. You must identify and fix the problem. What should you do?
When integrating a CRM solution with Google Workspace services, it is essential to check the OAuth scopes. OAuth scopes define the level of access that applications have to Google services. Ensuring that the necessary scopes for accessing Drive and Gmail have been granted to the CRM solution is crucial. Without these scopes, the CRM solution will not be able to access and display contacts and documents from these services.
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OAuth scopes define the level of access that the CRM solution has to Google Workspace services such as Drive and Gmail. If the necessary OAuth scopes are not granted, the CRM solution will not be able to access contacts and documents.